Crawford Suites Serviced Apartments

Terms & Conditions

. Introduction - The Following Conditions apply to all Tenants. 
2. Tenancy 
2.1 Tenants may book in advance or on arrival. Flats are subject to availability and Crawford Suites Apartments reserves the right to refuse any booking for good reason. There is no restriction unless specified during events period. 
2.2 Full Payment is required before arrival 
2.3 Tenants are required to provide a pre-authorisation of £350.00 refundable deposit on a valid credit card on arrival which will be released after departure. The deposit will be used to offset against any debt / damage occurred during the stay. 
3. Check-in and Check-out Times 
3.1 Tenants may check-in at any time from 3.00 p.m. onwards on day of arrival. Tenants must notify Crawford Suites Apartments that he/she will be arriving after 10pm. 
3.2 On departure, Tenants must vacate their rooms and check-out by no later than 11.00am. Failure to do so will entitle Crawford Suites Apartments to charge for an additional night. 
4. Charges 
4.1 Charges will be at Crawford Suites Apartments’ current room rates as displayed online and are available on request. Price lists for additional items, such as crockery and cutlery are available on request. 
5. Payment 
5.1 Reservation will be charged within 48 hours of the booking been made. Tenants must pay all outstanding charges on departure. We accept all major debit & credit cards. 
5.2 Crawford Suites Apartments reserve the right to use the Tenants credit card details to deduct from their account any unpaid outstanding balances i.e. late room charges, fumigation of the bedroom, damage charges (please see 2.3) 
6. Cancellation 
6.1 Tenancy agreements are made under the Prepayment package and are non-refundable. Tenancy agreements are made under flexible booking is cancellable as per the term & conditions noted on your reservation. However, under the circumstances of a non-arrival / no show, 2 nights will be charged. 
7. Relocation- 7.1 In the unlikely event that Crawford Suites Apartments does not, for any reason, have the required number and types of flats available as per the Tenancy agreements, Crawford Suites Crawford Suites Apartments reserves the right to relocate the Tenant to an alternative Crawford Suites Apartments of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall be at Crawford Suites Apartments discretion, which will normally be exercised in favour of the Client, be borne by Crawford Suites Apartments. The acceptance of this obligation (which will not release the Tenants of the obligation to pay Crawford Suites Apartments the relevant charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded. The Tenant acknowledges that Crawford Suites Apartments accepts no liability for any loss or damage suffered by or caused to the Tenant in consequence of the relocation of the Tenant. 
8. Right of Refusal - 8.1 Crawford Suites Apartments reserves the right to refuse a Tenant entry and accommodation if on arrival, the management reasonably considers that the Tenants are under the influence of drink or drug or are behaving in a threatening, abusive or otherwise unacceptable manner. 
9. Disturbance 
9.1 Crawford Suites Apartments reserves the right to require a Tenant to leave if he/she is causing a disturbance, annoying other Tenants or Crawford Suites Apartments staff or is behaving in an unacceptable manner. 
10. Crawford Suites Apartments Rules 
10.1 Tenants shall comply with all reasonable rules and procedures in effect at Crawford Suites Apartments, including but not limited to health and safety and security procedures and statutory requirements as to registration. 
10.2 Tenants are allowed Registered Guide or Assistance Dogs only. No other pets are permitted. Guests will be unable to book online if bringing their pet. 
10.3 Children under the age of 16 must be supervised by an adult Tenants in the room at all times. 
11. Valuables 
11.1 Tenants with valuables should place them in safe provided in the room. Crawford Suites Apartments will not be liable for any loss of or damage to valuables placed in the room safe. 
12. Losses, Liabilities and Length of term 
12.1 Tenants must report any loss of or damage to their property immediately on discovery to the Crawford Suites Apartment’s Lost Property, Security or other appropriate staff members, and shall make themselves available to assist with any reports made by Crawford Suites Apartments to the Police. 
12.2 Property that is left behind in the Tenants Flat will be kept for 6 weeks. All unassigned property will be forwarded to a charity or disposed of depending on value. If we send articles back to the customer, we will charge a postage and packaging fee to the credit card on file. 
12.3 Tenants shall not enter areas of Crawford Suites Apartments which are indicated as being closed to the public. Crawford Suites Apartments shall not be responsible for death, personal injury or loss or damage to property suffered by a Tenant in such areas. 
12.4 Crawford Suites Apartments shall not be liable to a Tenants for any loss or damage to property caused by the misconduct or Negligence of a Tenants where the Tenants remains in exclusive charge of the property concerned. 
12.5 Crawford Suites Apartments shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Crawford Suites Apartment’s control. 
12.6 if payments are not made in line with the duration of occupancy. Then Crawford Suites Apartments will terminate the agreement for the remaining duration of occupnacy. 
12.7 For the avoidance of doubt, Crawford Suites Apartments does not exclude its liability for death or personal injury caused by Crawford Suites Apartments’ negligence. 
12.8 Crawford Suites Apartments is not liable for any loss or damage caused to a Tenants vehicle, unless caused by Crawford Suites Apartments’ willful misconduct. 
12.09 Tenants will be liable for any loss, damage or personal injury they may cause at Crawford Suites Apartments. 
12.10 These Conditions shall be governed by British law and you agree to submit to the jurisdiction of the UK courts. 
12.11 If Tenants require a longer stay, the Tenants will need to contact reception/ management team to discuss availability / pricing if available.

Payment Policy

4. Charges 
4.1 Charges will be at Crawford Suites Apartments’ current room rates as displayed online and are available on request. Price lists for additional items, such as crockery and cutlery are available on request. 
5. Payment 
5.1 Reservation will be charged within 48 hours of the booking been made. Tenants must pay all outstanding charges on departure. We accept all major debit & credit cards. 
5.2 Crawford Suites Apartments reserve the right to use the Tenants credit card details to deduct from their account any unpaid outstanding balances i.e. late room charges, fumigation of the bedroom, damage charges (please see 2.3)

Cancellation Policy

6. Cancellation 
6.1 Tenancy agreements are made under the Prepayment package and are non-refundable. Tenancy agreements are made under flexible booking is cancellable as per the term & conditions noted on your reservation. However, under the circumstances of a non-arrival / no show, 2 nights will be charged.

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